Shipping policy
! No shipping costs are applicable on orders over 300 euros !
20/05/23 UPDATE - Due to an unforeseen surge in demand for our products, we would like to inform you that there will be a delay in the shipping of your order. For the most accurate and updated information regarding the estimated shipping date of your order, please refer to our shop pages for ZERO and COMBO. We appreciate your patience and understanding during this time.
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The NGRAVE terms and conditions (the “Terms”) govern your use of the NGRAVE website www.ngrave.io (the “Website”) and the associated Services, which are owned and operated by NGRAVE, a company registered as Ngrave.IO NV under Belgian company number 0700.252.896, having its registered office at Senator A. Jeurissenlaan 1156, 3520 Zonhoven, BELGIUM, contact@ngrave.io (“Provider”, “we”, “us”, “our”).
By using the Website, you acknowledge that you have read these Terms carefully and that you agree with them without reservation.
The Website allows you to order NGRAVE products (i.e. ZERO hardware wallet, GRAPHENE stainless steel backup plates and GRAPHENE extra bottom plates (the “Products”). Below are some more details regarding NGRAVE's Shipping Policy.
Ordering & Shipping
After filling out your shipping and payment information, you will be asked to review and submit and pay for your order. An e-mail will confirm that your order has been placed.
The shipping amount will be calculated upon checkout and denominated in euro. No shipping costs are applicable on orders over 300 euros.
After placing the order, we will ship it as soon as stock and inventory may be available. It is important to note that delivery may be postponed for reasons of force majeure, including but not limited to late or faulty delivery of our stock by our suppliers, strikes, fire and other natural disasters, and disruptions of the electricity or telecommunications networks.
Payment methods
The ordering, checkout and payment procedures are handled through Shopify and associated payment gateways. You can pay using either a credit card, Paypal, Apple Pay, Google Pay, Crypto.com or Coinbase. Specific terms may apply depending on your choice of payment method.
Costs, fees and taxes
For deliveries outside the European Union, please note that some countries or states may apply customs duties, import taxes or other taxes, the payment of which is your exclusive responsibility. Therefore, when placing an order, it is your responsibility to ensure with the local authorities that you comply with any prior formalities and/or payment of duties and taxes of any kind related to the import of the products.
Customs
We took all measures to lower the odds of your package getting stuck at customs. However, some countries will require the recipient to pay additional import fees before releasing the package. For more details please refer to the dedicated page.
Questions
When having doubts, complaints or questions regarding the ordering and shipping of our products, you can always contact us at shipping@ngrave.io.