Digital Gift Card Terms and Conditions
These Terms and Conditions outline the rules and guidelines governing the purchase, usage, and validity of NGRAVE’s digital gift card. NGRAVE is a company registered as Ngrave.IO NV under Belgian company number 0700.252.896, having its registered office at Senator A. Jeurissenlaan 1156, 3520 Zonhoven, BELGIUM, support@ngrave.io (“Provider”, “we”, “us”, “our”).
By purchasing or using a digital gift card, you agree to these terms and conditions as well as our general Terms of service and Privacy Policy.
1. Nature of the Product
Digital gift cards are exclusively electronic and will be sent by email. No physical version of the gift card will be shipped to you or the person you gift it to.
Digital gift cards can only be used/redeemed at https://shop.ngrave.io/.
2. Gift Card Delivery and Responsibility
After purchase, the gift card details will be sent to the email address you specify at checkout or to the email address you choose to send it to.
It is your responsibility to ensure that the gift card is sent to the correct recipient. NGRAVE is not responsible for any errors or liability arising from the gift card being sent to the wrong recipient due to incorrect information provided by you.
Gift cards sent to the wrong recipient cannot be refunded or reissued by the Company.
Before gifting a gift card make sure NGRAVE ships to the recipient’s country. More information here.
3. Usage of Gift Cards
The balance on a gift card can be spent over multiple orders, provided there is a remaining balance.
Gift card balances are applied to the total value of an order, including applicable taxes and shipping fees.
Multiple gift cards may be used on a single order.
Gift cards cannot be used to purchase other gift cards.
4. Refunds and Returns
Gift cards are non-refundable and cannot be redeemed for cash.
5. Currency and Conversion
Gift card values and balances are denominated in EUR exclusively. Customers purchase and redeem gift cards in their local currency.
Gift card local currency values are converted by applying the currency conversion rate at the time of purchase.
Example to illustrate the conversion process
If a US customer purchases a €100 Digital Gift Card, the payment will be made in USD. When the gift card is used, its balance will be converted to USD and applied to the order. Any unused balance will be converted back to euros and can be used for future purchases.
6. Validity Period
Gift cards are valid for a period of five (5) years from the date of issue.
7. Right of Withdrawal
Customers have the right to withdraw from the purchase of a gift card within 14 days from the purchase date, provided the gift card has not been used.
8. Product Applicability
Gift cards are valid for the purchase of any product available in the shop aside from gift cards.
9. Balance Enquiries
Customers can check the balance on their original gift card email sent from shipping@ngrave.io. Customers can contact support for assistance with gift card balance enquiries. Please note that any balance information provided will be an estimate.
10. Fraud and Violation of Terms
Any fraudulent activity, attempt of fraudulent activity or violation of these terms may result in the deactivation of the gift card without notice and potential legal action. The Company reserves the right to refuse service or cancel transactions involving suspected fraud or abuse.
11. Applicable Law
These terms and conditions are governed by the laws of Belgium. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Belgium.
We reserve the right to modify or update these terms and conditions at any time without prior notice.
By purchasing or using a digital gift card from NGRAVE, you agree to these Terms and Conditions. For any questions or concerns, please contact us at support@ngrave.io.